Timetables of thermal center: From monday to saturday: Morning from 8:30h to 14:30h and in the afternoon from 16h to 20h. Sunday: Morning from 9h to 14h, in the afternoon from 16h to 20h.
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General observations and Payment Policy


General Observations

• All treatment programmes for 7 nights include a medical consultation and blood test.  A few days accommodation with programmes, a medical questionnaire will be completed to evaluate it by a doctor.

• Access to thermals is only for clients who contract a treatment.

• The thermal techniques in the different Programmes will not be substituted by the others and they are non-refundable.

• There is a possibility to extend the number of nights, ask in the reception.  There is no option to reduce accommodation number of nights.

• There is no any possibility to share out a board with programmes, any programme amplification will be paid according to the price of the 1 night board programme.

• It is allowed the combination of the programmes.

• Pets are not allowed.

• Free cots for chidren aged 2 or under are available on request. Discount for children from 3 to 10 years 30% on the companion price.

• The minimum age for access to Biomarine Circuit is five years or older, with specific authorization of the person in charge of the child.

• 10% discount on companion price (Only hotel) for the third person sharing the same room.

• The use of bathing cap and flip-flops is compulsory in the hydrotherapy area as well as Sports shoes for access to  gym.
 
• A credit card number is required for booking.
 
• In case of special dates such as bank holidays or long weekends, the hotel can establish a minimum stay required.
 
• On arrival date the room can be occupied from 15: 00 hours.
 
• Check-out time before 12:00 hours/For late check-outs please ask at the reception desk.
 
• Car parking spaces are limited and cannot be pre-booked. A fee is payable.
 
• The Hotel can provide transport service but previous reservation is required. Please check out prices.
 
• Cancellation charges:  If your booking is cancelled longer than 48 hours prior to arrival date there will be no charges. In case of 24 hours, we will charge the price of the first night. 100% of the total price in case of cancellation on arrival date or no show.
 
• Special services: bathrobe available during the stay.


 Policy of cancellation:

  • 5% if the cancellation is between 5 and 4 days before a service date.
  • 15% if the cancellation is between 3 and 2 days before a service date.
  • 25% if the cancellation is one day before a service date.
  • 100% if the cancellation is the same day of the service date. (No show).


  
Policy cancellation or modification on holiday "Special Fib 2016".

Payment Policy: In the booking confirmation the amount of the non-refundable first night will be charged. Total charge of stay to 72 hours before the day of arrival.  

*if an accommodation is cancelled or modified between 15 and 10 days before the arrival, 10% of the total amount of the accommodation of the cancelled rooms or modified number of nights will be charged.

*if  an accommodation is cancelled or modified between 9 and 5 days before the arrival, 25% of the total amount of the cancelled rooms or modified number of nights will be charged.

* if an accommodation is cancelled or modified between 4 or 3 days before the arrival, 50% of the total amount of the cancelled rooms or modified number of nights will be charged.

* if an accommodation is changed or modified between 2 or 1 days before the arrival, 75% of the total amount of the cancelled rooms or modified number of nights will be charged.

* No Show: 100% of the total amount for the booking accommodation will be charged.

 
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