Shopping instructions

Instructions and conditions for the purchase of gift vouchers

Thermal Center. Observations:

  • Access to our thermal facilities is limited to clients who undergo treatment.
  • The minimum age allowed to access the Biomarine Circuit is from 5 years with the express authorization of the person responsible for the child.
  • The medical attention relative to the specific treatments will be given exclusively during the hours of medical consultation.
  • The use of a cap and appropriate footwear in the hydrotherapy and sports area in the gym is mandatory.
  • The company is not responsible for any theft or loss that may occur in our facilities
  • During the closing season of the hotel, restaurant products can not be made effective

Obline Shop. General conditions of the products:

  • The products of the online shop are valid only for the contracted services, subject to prior reservation and confirmation by the establishment.
  • The owner of the service must be present at our facilities with the printed document that is sent by our system to the indicated email address.
  • To make the reservation of the contracted services, the voucher number must be provided.
  • To use and enjoy it, it will be mandatory to present a physical copy of the voucher or copy on a mobile device at the reception of the thermal baths before starting the services.
  • The service is valid for one year from the date of issue, except bridges and holidays. The gift packs of Biomarine Circuit validity will be determined in the product itself, if it is not specified it will be understood that it is one year. It must be borne in mind that during the closing periods indicated in these instructions, the products involved can not be used (when the hotel is closed, the products that have a restaurant can not be made effective).
  • All our products will have 10 session bonuses where a 10% discount will be applied.
  • The products of the online shop will not be subject to change or refunds.
  • The use of the products of the online shop are subject to the conditions of use of the facilities of the thermal center, which are exposed in these instructions.
  • In case of loss, cancellation, doubt or any other information, please contact our telephone 964 300 250 or email info@palasiet.com

Schedules and suggestions

  • The Thermal and Aesthetic Center hours are from 8.30 am to 2 pm and from 4 pm to 8 pm from Monday to Saturday. On Sundays it opens from 9 am to 2 pm and from 4 pm to 8 pm.
  • The Thermal Center is open all year except for the month of January. This period is used for rest of the staff and conditioning of the facilities.
  • If the El Palasiet Thermal Center decides to make a change in its schedule it will be published on this web page for public exhibition.
  • The products of the online shop can be bought for oneself or for a gift, in the latter case we call it a gift voucher.
  • If the service purchased is for a gift, you can indicate the email address of the person to whom the gift is intended or that of the person who made it. In the first case the document proving the gift will reach the recipient directly at the time of purchase. If the gift is to be delivered on a specific date, we suggest putting the buyer’s email and sending the document on the date you want to make the gift.
  • All products and services of the Online Shop belong to the Thalasso Hotel Termas Marinas El Palasiet and can be found on our website
  • You can buy the gift voucher in decorated box with shipping to the recipient for the price of € 10
  • All the services of the Thalasso hotel, thermal center, thalassotherapy, aesthetics and aesthetic medicine are susceptible to be a gift voucher, if any of the services were of your interest and you were not prepared in our online shop. You can request it by calling 964 300 250 or at our email address: info@palasiet.com